With regards to business addresses, please specify the name of the business and whether the flowers should be delivered to reception, a loading dock or concierge.
Please make sure that we’re able to gain access to the property when delivering. If the address is located within a secure complex, please make sure that the recipient is home on the day of delivery or specify a safe location where the delivery can be left. If we cannot leave the delivery somewhere safe, they will be returned to our studio. If we need to re-send the delivery, an $15 fee will be charged.
Secure Apartment Address
It’s very important that we’re provided with a contact number of who lives in the apartment if you’re unsure that they will be home. We cannot leave deliveries at secure apartment complexes because of the high risk of theft. If we have an unsuccessful delivery attempt, the plant will be returned to our studio and we will organise a re-delivery at an $15 charge.
Please provide the name of the hospital, the ward and the bed number if you can.
We work with local growers to source healthy, happy and durable plants. We also send each Planted delivery out with a care card…we ask that you follow our plant care instructions to give your plant the best chance at thriving in it’s new home.
If you’re following our Plant Care instructions and your Planted delivery still isn’t doing too well, head on over to our Contact page where you can send us the symptoms of the plant and some photographs – we’ll endeavour to help you out with some tips. Sometimes, issues like browning/yellowing leaves, bugs etc will affect a plant and these things are unfortunately out of our control if they begin occurring in your home. Just remember, dropping leaves can be very normal, even seasonal in indoor plants so seeing leaves strewn across the floor doesn’t mean your little guy should be put in the bin!