Terms of use

Delivery Locations and Prices

Planted delivers to every suburb/area throughout the Canberra, Queanbeyan and Jerrabomberra areas for a flat $8 fee.


All prices are shown in Australian dollars and include taxes. The total cost of your order will be shown upon checkout, prior to payment.

Delivery Time 

Planted delivers between 10.00am and 5.00pm Monday to Friday for business addresses and between 10.00am and 7.00pm for residential addresses. Due to the high volume of orders we receive and the predefined delivery routes that our drivers follow, we are unable to guarantee you an exact delivery time.

Order Status

To check on the status of your order please email us at hello@thenameisplanted.com.au and we will endeavour to respond asap.

What Happens When the Recipient Isn’t Home?

If you believe there is a chance that the recipient will not be at the address provided you need to provide us with permission to leave the delivery (this is done when checking out). Otherwise, if we deem it unsafe for fear of weather damage of theft we will not leave your delivery and you will be charged an $8 fee for us to organise a re-delivery attempt.

What Special Instructions Should I Provide?

Business Addresses

With regards to business addresses, please specify the name of the business and whether the goods should be delivered to reception, a loading dock or concierge.

Residential Addresses

Please make sure that we’re able to gain access to the property when delivering. If the address is located within a secure complex, please make sure that the recipient is home on the day of delivery.

Hospital Addresses

Please provide the name of the hospital, the ward and the bed number if you can.

What Happens if I Provide Incorrect Delivery Instructions?

It’s important that you provide us with the correct address details. If you provide us with incorrect details we will attempt your delivery as per your instructions and accept no responsibility for a failed delivery. If we are unable to deliver to the address provided we can re-deliver on the same day or another day of your choice. However, this incurs an extra re-delivery charge of $8.


Changes to Your Order

Please email us at hello@thenameisplanted.com.au if you would like to change a detail regarding your delivery.

Refund + Return Policy

Not everyone is born with a green thumb, we get it. But before you make the decision to return your plant you can always utilise the services of our in-house plant whisperer; all you need to do is send us some photos of your plant and it’s symptoms, we’ll get back to you with some tips and tricks for getting your plant looking happy and healthy again.

But, if you have been caring for you plant with good intent and it dies after 30 days we will replace or refund – no questions asked. Email us at hello@thenameisplanted.com.au to organise a refund or exchange.

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

Security Policy

When purchasing from planted, card details are transmitted through a secure server. Card data is not hosted by planted after processing.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you place an order, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, or use certain other site features in the following ways:

  • To personalise user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

Third party links

We do not include or offer third party products or services on our website.

Contacting Us

If there are any questions regarding our policies, you may contact us at hello@thenameisplanted.com.au.